To manage your OxyPet subscription, please click on account login in top bar.

Customers have complete control over their subscription and can make changes whenever they need to. From your account, you can:

• Choose delivery every two weeks, monthly or every two months
• Skip an order
• Bring your next order forward without changing your regular subscription date
• Pause and restart your subscription at any time
• Update your address, delivery details and payment information
• Increase or reduce the number of cases in your subscription
• Add another subscription or purchase a one-off case

You’ll receive an email confirmation whenever you make a change to your account.

If you’re experiencing any issues or delays with your OxyPet order, please contact our fulfilment provider, The Dash Group, directly.

Their team can assist you promptly with your order.

Email: support@dashfulfilment.co.uk
Phone: 01209 703770
Email subject: OxyPet Order Issue

When contacting The Dash Group, please include:

• Your order number
• Your full name
• Your delivery address
• Any relevant photos or images showing what has happened

Providing this information will help them investigate and provide a clear solution as quickly as possible.

Please be kind and courteous to the Dash team while they work to resolve your issue.

For any other questions, please complete the contact form below, and the OxyPet team will respond within 24 hours.